Terms and conditions of use

Rule 1

Reputation is our priority. If you have any problems with the received parcel, please email us first; You needn't to send unsatisfied products to us; We will give you the replacement after communication if needed. Our working-day is from Monday to Saturday. We will reply you on working-days. You replied email will be delay on Sunday. Please be patient to wait till Monday. If you insist to open a dispute on Paypal, you might need to send back the unsatisfied products to us first. When we received the returned products, we will refund you if you insist to get the payment back.

Rule 2

The shipping cost is only calculated by the total weight of the cargo. If the volume is too big, or if there are some batteries in your order, the shipping maybe will be insufficient. And sometimes, some express company consider battery as dangerous item and refuses to carry it.

Rule 3

We only can send batteries by TNT, UPS, FEDEX, DHL recently. So you maybe need to pay the extra shipping cost. You can choose one of the other shipping carriers. We will email you the extra cost at the shipping time.

Rule 4

The European Commission introduced the Economic Operator Registration and Identification (EORI). Please leave your EORI number on your order when you are in Europe.

Rule 5

The shipping cost doesn't include customs tax and other fee. You need to pay it when the goods arrived your address.

Rule 6

Please ignore the sticker on the battery. You know it.

Rule 7

Business hours is from 08:30 a.m. to 6 p.m. UTC+08:00 Monday – Friday (excluding major holidays). We will reply your email and process your order on the next business day.

Rule 8

It is not easy to send battery packs recently. You need to wait for your battery packs orders for about 15 days. Please be patient to wait it. Sorry!

Battery shipment for Australia and New Zealand is not available now. Battery shipment for Europe please chooses "Europe via United Kingdom" which is custom duties free channel; it would take about 10-16 days for this channel, please be noted. TNT stops shipping batteries in China currently.